Refund Policy

Last Updated: October 2025

We want you to love every purchase from Shaqtu Product. If something isn’t right, we’ll do our best to make it right for you.

Return Window

You can request a return within 7 days of receiving your order.

Return Conditions

To be eligible for a return:

The product must be unused, unopened, and in its original packaging.
You must provide proof of purchase (order confirmation or receipt).

We cannot accept returns for:

Opened, used, or damaged items.
Sale, clearance, or discounted products.

How to Request a Return

Please email us at zaibiattock@gmail.com within 7 days of receiving your order.
If your return request is approved, we’ll send you complete return instructions.

Damaged or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us within 24 hours of delivery at zaibiattock@gmail.com and include clear photos of the issue.
We’ll replace the item or issue a full refund at no additional cost to you.

Exchanges

We currently do not process direct exchanges.
You may return your product (if eligible) and place a new order for your desired item.

Refunds

Once we receive and inspect your returned product:

If approved, a refund will be processed within 10 business days.

For COD Orders:
Refunds are issued via bank transfer or store credit, as agreed.

For Online/Card Payments:
Refunds will be returned to your original payment method.

If more than 10 business days have passed and you haven’t received your refund, please contact us at zaibiattock@gmail.com.

Return Shipping Costs

Return shipping costs are the customer’s responsibility, unless the item received was damaged, defective, or incorrect.

Need Help?

If you have any questions about returns or refunds, please reach out to our support team:

📧 Email: zaibiattock@gmail.com
🌐 Website: https://shaqtuproduct.store